Refund Policy
Last updated: May 25, 2026
1. 30-day money-back guarantee
Within the first 30 days of any paid subscription, Growlift refunds the full amount paid for that subscription period upon request. No questions asked. Email founder@growlift.com or use the in-app billing settings.
2. Annual subscription refunds
Annual subscriptions canceled within the first 30 days receive a full refund. After 30 days, prorated refunds are available: we refund the unused months minus a 10% administrative fee. Example: cancel a $422/year subscription at month 6, receive $158 (6 months unused at $35.17/mo minus 10%).
3. Authority tier (managed services)
For the Authority tier, refunds cover the software portion only. The managed-outreach component (5 emails/month sent by a human) is non-refundable for emails already sent. Unused outreach credits within the refund window are credited back at the prorated rate.
4. How to request a refund
Three ways: (1) Settings → Billing → "Request a refund" in the app, (2) email founder@growlift.com with your account email and the subscription ID, (3) Stripe Customer Portal direct request. We process within 5 business days. Refunds appear on the original payment method within 5–10 business days after processing.
5. What is not refundable
Domain registrations (we do not sell domains). Third-party services purchased through us (such as Ahrefs API augmentation on the Authority tier, where costs are passed through). One-time setup fees (if any). Charges more than 12 months old.
6. Performance refund (Authority tier only, V6+)
Authority tier customers who connect Google Search Console, publish at our recommended cadence for at least 4 weeks in their primary language only, and do not receive a single ranked impression on any Growlift-published page within 60 days are eligible for an automatic one-month free credit. See /legal/performance-sla for the full terms (available from V6).
7. Disputes
If you dispute a charge with your bank instead of contacting us, your account will be paused immediately and we will lose the ability to process a friendly refund. Please reach out first. We are unusually responsive.
Questions? Email founder@growlift.com directly.